Privacy Policy

Who are we?

Ingles & Hayday are a limited company who offer stringed instruments for sale by private sale and auction. We hold two auctions a year at Sotheby’s New Bond Street, London. Tim Ingles and Paul Hayday’s expertise in the field of stringed instruments, combined with their ongoing role as consultants to Sotheby’s, generates international interest in their sales. At Ingles & Hayday we pride ourselves on our openness and honesty and we are committed to protecting and respecting your privacy. We publish this privacy policy to let you know how we will collect, use and share information in a digital age. For the purposes of the General Data Protection Regulation, Ingles & Hayday Ltd is a data ‘controller’ at 77 Great Titchfield Street, London, W1W 6RF. This privacy policy covers information that you give us when you bid or purchase an instrument from us or consign an instrument to us, register in one of our sales, attend any of our valuation days around the world, sign up for any of our print or online publications or newsletters or publish information on Ingles & Hayday’s pages on social media platforms.

Personal information we hold about you

We collect information about you if you voluntarily submit information to us. This can include information you provide when you meet with our specialists at a valuation day around the world; when you complete a form on our site or in person, this includes information provided at the time of registration at one of our sales; send us an email or call us by telephone. We may collect and process the following information about you.
  • Name, address, email address and telephone number
  • Photo ID
  • Bank details for settlement purposes or VAT refunds
  • Transactional information in the fullfilment of any contract between us: such as instruments you have consigned to us or bought from us and also bids that you may have placed on instruments in our sales and valuations or certificates that may have been issued by us
  • Details about sale items or items that you may own or wish to own such as photographs and other descriptive material you submit to us
  • Information in correspondence: such as correspondence by email, regular mail and telephone, comments, content or messages to us through a third party website where we have a profile or presence (such as Facebook, Twitter and YouTube)
  • Information provided by other organisations such as who host the online platform for us

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
  • To manage and assure the integrity of our auctions
  • Administering any accounts
  • To send you information about upcoming events and content that you may be interested in
  • To notify you of changes to our service
  • To respond to inquiries, and/or other requests or questions that you may send us by email
  • To respond to any calls where you have left a message with a third party answering service

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Who we may share your information with

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Such companies are as follows:
  • Third party company such as Mailchimp for the purposes of direct marketing prepared by us
  • Shipping companies for the purposes of obtaining shipping quotes and processing import and export customs declarations worldwide
  • Relevant authorities both in the UK and worldwide for the purposes of obtaining Export Licenses, CITES licenses and Article 10 licenses
  • Law enforcement, regulators and other parties for legal reasons. These would include third parties to whom we are under a legal obligation to disclose your personal information or to whom we need to disclose your personal information to protect our rights, property or safety or the rights, property or safety of others, or to detect and investigate illegal activities and breaches of any agreement we have with you.
For the above purposes, we may transfer your information to a country that you are not resident in. Some of these jurisdictions offer differing levels of protection in respect of personal information and may, in certain instances, be less protective than your country of residence. We will take all reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

How long we will keep your information for

Your personal information will be kept by us for as long we remain in active communication with you. If we have not had any active communication with you for a period of six years of more, we will endeavour to either delete your information or change it to a form that does not identify you.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your rights and how to access your Personal Information

Your have a series of rights under the General Data Protection Regulation including the right to access a copy of the information we hold about you. You may ask Ingles & Hayday for a copy of your information, to correct it and to erase it. You also have rights to object to some processing and, where we have asked for your consent to process your data, to withdraw this consent. In particular, you have rights to object to direct marketing at any time. These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data. We hope that we can satisfy queries you may have about the way we process your data. For further information on this issue, please contact us at 77 Great Titchfield Street, London, W1W 6RF or by email at If you are unhappy about how we are using your information then initially you should contact us at 77 Great Titchfield Street, London, W1W 6RF or by email at and if your complaint remains unresolved then you can contact the Information Commissioner’s Office, details available at

Changes to our Privacy Policy

We may update this Privacy Policy from time to time so you should review this policy periodically. When we make changes to this Privacy Policy we will update the ‘last modified’ date at the bottom of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.

This Privacy Policy was last modified on April 2018